Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us on our contact page. Information on the returns address will then be given. 

For change-of-mind returns, the cost of returning the item to us is the customer’s responsibility. We recommend using a tracked delivery service, as we cannot be responsible for items that are lost or damaged while being returned to us. 

If your return is accepted, we will process your refund to your original payment method. We will refund the cost of standard delivery paid at the time of your original order. Any additional cost paid for an upgraded delivery option will not be refunded.

You can always contact us for any return question on our contact page 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your items arrives damaged or there is an error in the personalisation due to an oversight on out part, please contact us within 48 hours with a photo of the item and we will be happy to arrange a replacement or refund where appropriate.

Exceptions / non-returnable items

Certain items cannot be returned under the usual 14-day cancellation right, including personalised or custom-made products.

This does not affect your legal rights where an item is faulty, damaged or not as described.

We also cannot accept returns of items that have been used, damaged after delivery, or returned without prior contact.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be made to your original payment method. Refunds will be processed within 14 days of receiving the returned item, subject to applicable consumer rights.

If you have any questions about a return or refund, please contact us via our contact page or email perfectlypreparedkits@yahoo.com.